A manufacturer that wants to improve its staging process compares its procedures against the check-in process for a major airline. Which of the following tools is the manufacturer using?
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1 .Product-quality-related costs are part of a total quality control program. A product-quality-related cost incurred in detecting individual products that do not conform to specifications is an example of a(n):
A Internal failure cost. B Appraisal cost. C Prevention cost. D External failure cost.
2 .The cost of statistical quality control in a product quality cost system is categorized as a(n):
A Prevention cost. B Internal failure cost. C Appraisal cost. D Training cost.
3 .Which of the following represents an organizational commitment to customer-focused performance that emphasizes both quality and continuous improvement?
A Lean Management. B Total Quality Management. C Activity-based Costing. D Just-in-time.
4 .Which of the following management philosophies does not focus on quality?
A Total Quality Management. B Absolute conformance. C Gap Analysis. D Lean.
5 .Hi Tech Corporation is a California based company that has contracted with a separate company in India to handle its customer service call center. Hi Tech Corporation's practice is most accurately described using the term:
A Offshore operations. B Shared services. C Globalization. D Outsourcing.
7 .5. Which of the following is not a method for estimating the cost of a project?
A Reserve Analysis. B Project Management Simulation (PMS). C Vendor bid analysis. D Judgment.
8 .For a fixed-price proposal, the deliverables due on the contract are not clearly defined. As a result, the potential contractor should:
A Build in a cost escalator to adjust for materials price increases during the execution of the contract. B Wait to bid until the deliverables are clearly defined. C Submit the bid because the client's price seems more than adequate to meet the contract requirements. D Modify the terms to account fo...
9 .Increased globalization is made possible by each of the listed factors, except:
A Regulation of currency values through the International Monetary Fund. B Reduced transportation costs. C Technological advancements including improved communications. D Deregulation of international financial markets.
10 .Each of the following is an effect from opening markets to foreign investment, except:
A A decrease in local firms' cost of capital. B A change in the volatility of emerging stock market returns. C An increase in the correlation of emerging stock markets with world markets. D A decrease in investment growth rates.
