Maxim is the manager of a call centre. McKinsey has advised him that by reorganising histeams to complete highly specific tasks the call centre will be able to increase the throughputof work significantly, as well as increasing the number of sales calls made to the public. Thereorganisation is unpopular with many workers, who feel that their jobs will become boringand repetitive.The proposal to reorganise the work of the call centre utilises principles put forward bywhich school of management thought?
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A True B False
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Y 对 N 错
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Y 对 N 错
