What is the most effective management/leadership style suggested by Blake andMouton?
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1 .“Leadership is a quality, management is a job.”Is this statement True or False?
A True B False
2 .Management, according to Fayol, is to _, _, _, _and _.
A communicate, plan and forecast, organise, command, control B co-ordinate, plan and forecast, organise, command, control C co-ordinate, plan and forecast, motivate, command, control
3 .Mintzberg suggested that managers in their daily work fulfil three types of managerial role –interpersonal, informational and decisional.Which one of the following correctly describes one of these categories?
A Interpersonal: Disturbance-handler, leader, spokesperson B Informational: Figurehead, disseminator, monitor C Decisional: Resource allocator, liaison, entrepreneur D Interpersonal: Figurehead, leader, liaison
4 .Which one of the following best describes the main role of a supervisor?
A Liaison officer between management and workforce B Getting involved in day-to-day work and help solve problems C Training and conducting appraisals D Allocating tasks to the right people to ensure that these tasks are performedeffectively and efficiently
5 .“Authority is the ability to do something, power is the right to do something or havesomething done”.Is this statement True or False?
A True B False
7 .Four main styles of management were identified by the Ashridge Management College withintwo extremes of directive versus supportive behaviour.These are best described by which one of the following?
A tell, autocratic, participative, democratic B democratic, autocratic, pragmatic, diplomatic C tell, sell, consult, join D objective, decisive, visionary, pragmatic
8 .Maxim is the manager of a call centre. McKinsey has advised him that by reorganising histeams to complete highly specific tasks the call centre will be able to increase the throughputof work significantly, as well as increasing the number of sales calls made to the public. Thereorganisation is unpopular with many workers, who feel that their jobs will become boringand repetitive.The proposal to reorganise the work of the call centre utilises principles put forward bywhich school of management thought?
A The human relations school B The modern school C The classical / scientific school D The administrative school
9 .Fiedler focuses on two styles of leaders taking the relationship between leadership styles andthe effectiveness of the work group into consideration. Are these:
A PDMs and PDLs B PDMs and PCMs C PLMs and PLLs D PDLs and PCLs
10 .ABC is an old, well-established company having to deal with the current economic crises.Profits are falling due to less export orders and the use of old technology. Many employeeshave been with the company for the past 20 years and do not understand why they shouldnow change and learn new things. They blame the past unsuccessful months on management.According to Heifetz which sort of change is necessary in this situation?
A Transformational B Fundamental C Technical D Adaptive
