A government body uses measures based upon the “three Es” to the measure value for moneygenerated by a publicly funded hospital. It considers the most important performance measureto be “cost per successfully treated patient”.Which of the three E’s best describes the above measure?
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5 .In the last year a division’s controllable return on investment was 25% and its controllableprofit was $80,000. The cost of finance appropriate to the division was 18% per year.What was the division’s controllable residual income in the last year?
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7 .The budget for a call centre expects workers to work a total of 2,400 hours in a period and foreach worker to answer 10 customer enquiries per hour. 2,300 hours were actually worked and25,000 customer enquiries were answered.What are the efficiency and capacity ratios for the period?Efficiency ratio Capacity ratio
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A Economy B Effectiveness C Efficiency D Externality
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A Increase by 25% Unchanged B Reduce by 10% Unchanged C Increase by 25% Reduce by 20% D Reduce by 10% Reduce by 20%
