[单选题]
Which of the following measures could most suitably be used to assess the innovationand learning perspective of the balanced scorecard approach for an insurancecompany?(1) New insurance products introduced in the period(2) Training expenditure on sales representatives(3) Average time to settle insurance claims(4) Percentage of policy renewals
A .1 and 2 only
B .2 and 3 only
C .3 and 4 only
D .1 and 4 only
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