As a longstanding customer, Walter has been highly critical of Fly Co, an airline which he claims has provided him with bad service and poor value for money for many years. He has written many letters and has made numerous telephone calls, all expressing his concerns. Having now inherited a large block of voting shares in Fly Co, Walter can now voice his complaints at the annual shareholders’ meeting for the first time. With reference to Mendelow’s theory, what is the implication of this development?
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