Which of the following contains the core objectives of the coaching process?
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1 .Conducting an appraisal interview requires certain skills.Which one of the following describes best appraisal interview skills?
A Staying focused on key information and fully involving the appraisee in theappraisal process B Enhancing trust and mutual support in the working relationship C Dealing with objections and disagreements D Confront poor performance in a constructive manner
2 .On your first assignment at your new firm, you reported to the senior partner. At the end ofthe assignment you asked the partner for a formal appraisal review. “You did OK. As a smallfirm, we quickly get to know the strengths and weaknesses of our staff. We do not consideran appraisal system necessary.”Which one of the following is a benefit of an appraisal?
A Assists realising personal aspiration B Establishes reward and remuneration levels C Focuses on the needs of a business through ensuring that employer’s goals andthose of the organisation are congruent. D Develops skills and expertise
3 .Which one of the following appraisal methods involves the appraiser and appraiseecompleting similar assessment forms then comparing their notes?
A Peer comparison B 360-degree appraisal C Self-appraisal D Top-down appraisal
4 .As a personal development plan involves the change from a current situation, the details ofthe current position must first be identified and analysed.Is this statement True or False?
A True B False
5 .When a manager is carrying out an assessment of an employee, they need to identify________ and ________ of that employee.Which words, in correct order, correctly complete this sentence?
A interests and hobbies B effectiveness and significance C strengths and weaknesses
7 .Which of the following shows the stages of a counselling process?
A Recognition, understanding, empowering and resourcing B Dealing with issues such as lack of experience or technical knowledge necessary tofulfil the job requirements C Looking at how much time could be made free by completing the project to setdeadlines D Interview, counselling session, knowledge ...
8 .Counselling often deals with issues such as “listening to grievances”.Is this statement True or False?
A True B False
9 .Karl works in a logistics company. He uses a handheld scanner to individually scan thebarcodes on pallets as they arrive in the warehouse.What type of system does Karl use?
A Transaction Processing System B Expert Database System C Management Information System D Knowledge Work System
10 .Point & Click Camera is a major camera dealer in Paris. On their website, customers have theoption of using a “wizard” feature to help them choose a camera. The wizard asks a series oflinked questions and then presents the best three options for the customer.Which term best describes this section of the website?
A Transaction Processing System B Decision Support System C Management Information System D Knowledge Work System
