Detroit Services Corporation provides services to various companies in the automotive industry. Detroit uses a CRM system. Which of the following statements is correct with respect to CRM systems?
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1 .After a B2B transaction occurs, the area of management that is concerned with what goods were ordered, when and where the goods were to be delivered, and what the amount paid is:
A The Supply Chain Management group. B The Management Information System group. C The Database Management group. D The Business Information Systems group.
2 .Which of the following is usually a benefit of using electronic funds transfer for international cash transactions?
A Off-site storage of source documents for cash transactions. B Reduction of the frequency of data entry errors. C Improvement of the audit trail for cash receipts and disbursements. D Creation of self-monitoring access controls.
3 .Which of the following represents an additional cost of transmitting business transactions by means of electronic data interchange (EDI) rather than in a traditional paper environment?
A More supervisory personnel are needed because the amount of data is greater in an EDI system. B Translation software is needed to convert transactions from the entity's internal format to a standard EDI format. C Internal audit work is needed because the potential for random data entry errors is i...
4 .Many entities use the Internet as a network to transmit electronic data interchange (EDI) transactions. An advantage of using the Internet for electronic commerce rather than a traditional value-added network (VAN) is that the Internet:
A Converts EDI transactions to a standard format without translation software. B Permits EDI transactions to be sent to trading partners as transactions occur. C Automatically batches EDI transactions to multiple trading partners. D Possesses superior characteristics regarding disaster recovery.
5 .Which of the following characteristics distinguishes electronic data interchange (EDI) from other forms of electronic commerce?
A The cost of sending EDI transactions using a value-added network (VAN) is less than the cost of using the Internet. B Software maintenance contracts are unnecessary because translation software for EDI transactions need not be updated. C EDI commerce is ordinarily conducted without establishing le...
7 .A manufacturing company that wanted to be able to place material orders more efficiently most likely would utilize which of the following?
A Electronic check presentment. B Automated clearinghouse. C Electronic data interchange. D Electronic funds transfer.
8 .Which of the following best defines electronic data interchange (EDI) transactions?
A Customers' funds-related transactions are electronically transmitted and processed. B Entered sales data are electronically transmitted via a centralized network to a central processor. C Electronic business information is exchanged between two or more businesses. D Products sold on central web se...
9 .Which of the following is usually a benefit of using electronic funds transfer for international cash transactions?
A Improvement in the audit trail for cash transactions. B Creation of multilingual disaster recovery plans. C Off-site storage of foreign source documents. D Reduction in the frequency of data entry errors.
10 .Which of the following is usually a benefit of transmitting transactions in an electronic data interchange (EDI) environment?
A A reduced need for an auditor to test computer controls related to sales and collections transactions. B An increased opportunity to apply statistical sampling techniques to account balances. C No need to rely on third-party service providers to ensure security. D A compressed business cycle with ...
