What impact should a diversity policy have on the operational environment within an organisation?
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1 .What type of skills is required by members of a team?
A Personal B Complementary C Effective D Managerial
2 .Alpha Beta NGO wishes to base its remuneration and rewards policy on extrinsic values. Which of the following combination of rewards would meet their requirement?
A Responsibility, job rotation, health care B ACCA training, companionship, achievement C Creche, laptop, working conditions D Wages, pension, achievement recognition
3 .The supervisor of a work team resigns. The organisation decides to advertise for their replacement, suggesting that all the remaining members of the team apply for the position. Which one of Tuckman’s team development stages will best describe the team’s subsequent behaviour?
A Norming B Forming C Storming D Performing
4 .Because of the re-organisation and downsizing within a firm, all senior managers have been informed that they must re-apply for their positions and that only 75% of them will be offered a new job. Those who are unsuccessful will be released with the minimum contractual redundancy entitlement. At what stage within Maslow’s hierarchy of needs will the managers most likely be after they have been informed of the re-organisation?
A Self-actualisation B Physiological C Safety and security D Ego and esteem
5 .An organisation is looking to replace their current chief financial officer (a key member of the management team) upon her retirement. Which approach is most likely to provide the best candidates?
A Internal promotion B Recommendation of current chief financial officer C Professional recruitment consultants D Media advertsing
7 .A key implication of learning theory is that individuals will learn more effectively if:
A Training and development is geared towards their preferred learning style B Their trainer/manager is enthusiastic C Their employer has an employee training and development strategy D They are allowed to do what they want
8 .An organisation’s employees tend to work in teams, led by a manager, on individual projects. Each project usually lasts between 2 and 5 weeks. After the completion of a project, each employee joins a different team to start a new project. It is important that the performance of each employee is assessed for each project and over a period of time. Which appraisal method would be the most suitable?
A Open assessment B Rating scales C Peer comparison D Self-appraisal
9 .A production manager is trying to decide the best approach to a dilemma where there are at least twenty variables involving managers from other departments with just as many potential outcomes. He considers this particular problem to be one of the most challenging and complicated that he has ever tried to solve. Which communications arrangement with the other managers would be best at solving his problem?
A Wheel B All channel C Y D Circle
10 .During a counselling process, the counsellor listens intently to the problem being described by an employee. Having asked the employee for their ideas on how to solve the problem, the counsellor then takes the initiative and suggests how to solve the problem under discussion. What form of counseling is taking place?
A Non-directive counselling B Employee counselling C On-demand counselling D Directive counselling
